This page belongs to Blindluck, an independent portal that writes about the operator — we do not run the casino, hold your account, or have any way to open, restore or unblock it. If your login stops working, the operator is the only party who can fix it. What follows is a plain walkthrough of how sign-in works there, why it sometimes fails, and who to contact when it does.
Where Your Account Actually Lives
Your Blindluck account sits on the operator's own servers, reached through the sign-in button on their site or app, not through any third-party page — including this one. A password field on an independent portal is a red flag, not a convenience, so we will never ask you to enter your credentials here or anywhere outside the operator's own domain.
Why a Login Attempt Fails
Most failed sign-ins come down to a short list of causes rather than a fault with the account itself.
- Wrong credentials — a mistyped email or password, or caps lock left on, is the most common reason a login is rejected outright.
- An unverified account — the operator asks for identity documents once cumulative deposits or withdrawals reach €2,000, and an account left unverified for 30 days from the request date is frozen for gameplay and transactions until it is resolved.
- A self-exclusion or time-out in force — access is deliberately withdrawn for the period requested, and this is not a bug.
- A dormant account — six consecutive months without a log-in or log-out marks an account inactive, and a monthly administrative fee applies to any positive balance while it sits dormant.
- A regional restriction — some jurisdictions are excluded from the service entirely, and certain game providers carry their own additional territory restrictions.
- A browser or session issue — clearing cookies or switching browser can rule this out before assuming anything is wrong with the account.
Resetting a Forgotten Password
Password recovery runs entirely through the operator's own site — never through a page like this one. Look for the recovery link on their sign-in screen, and follow the instructions sent to the email address held on the account. If that email no longer works, or the recovery step itself fails, the operator's support team is the only channel that can help.
When an Account Is Restricted Rather Than Broken
Some logins are refused on purpose. Verification holds apply once the €2,000 threshold is reached, and the account stays frozen until the requested identity documents — which can include an ID card, a bank statement, or proof of source of funds — are supplied and checked. Self-exclusion works the same way by design: a short time-out can only be revoked 24 hours after the original request, and a longer self-exclusion moves through a cooling-off stage before a support agent confirms the available periods by email. Neither of these is something to work around. They exist to do exactly what they are doing.
Registering an Account
Opening a new account also happens on the operator's own site, through their registration screen, where you provide your name, date of birth, address, phone number and email address. That process sits with the operator, not with this portal.
Where to Get Help
For anything about your account, credentials, or a verification hold, the operator's support team is the right contact — reachable by email at [email protected]. If you write to us at [email protected], we can answer questions about this site's own content, but we cannot look into your account or reset anything on it.
If a login issue turns out to be a self-exclusion and you would rather it stayed that way, free and confidential support is available through BeGambleAware or the National Gambling Helpline on 0808 8020 133, open 24 hours a day.
You must be 18 or over (18+) to use this site. Support with gambling is free and confidential at BeGambleAware.org.